Crisis negotiation training

Crisis negotiation training with AI role-play.

Rehearse active listening and de-escalation against AI subjects who escalate, go quiet, and test you. Every turn is scored against the standard you train to: the Behavioral Change Stairway Model (BCSM) out of the box, or your own.

Build a course from your syllabus and see the price

Used in the Crisis Negotiations course taught by former FBI negotiator Scott Owens.

Voice drill · Barricaded subjectLive call0:41

  1. Subject0:04

    You people have no idea what this is like. None.

  2. You0:11

    It sounds like you feel completely alone in this right now.

    Emotional label · Empathy

  3. Subject0:19

    …yeah. Nobody's even tried to get it.

  4. You0:24

    Nobody's even tried.

    Mirror · Rapport

  5. Subject0:31

    My sister used to. Before all this.

  6. You0:38

    Tell me about your sister.

    Open-ended question · Rapport

Transcribed live · scored as you speak

Stairway

  1. Active listening
  2. Empathy
  3. Rapport
  4. Influence
  5. Behavioral change
Example voice drill. You talk to the subject out loud; the call is transcribed live, and every negotiator turn is tagged by skill and placed on the stairway.

The platform

Built from your SOPs
Upload a protocol or manual. It becomes scenarios, and the same document scores every run.
Real calls, too
Upload a recorded negotiation and get the same turn-by-turn debrief as a drill.
Subjects that talk back
Voice subjects interrupt, go silent, and escalate. You can cut in mid-sentence, like on a real line.
An instructor view
A roster and a review queue. Notes go back to each trainee inside EmpatiQ.

01 — Live exercises

Put live exercises on your course calendar.

Lectures teach the model. Exercises are where it sticks. Schedule a voice exercise on the same date as the lesson it belongs to. Students open it from the course calendar and run it against an AI subject, and the result lands in your review queue before the next class.

  • Exercises tied to course dates and released on schedule
  • Students run them on their own time, by voice
  • Results reach the instructor before the next session
The course calendar trainees see: every exercise on its date.

02 — Negotiate

Run a live negotiation against real resistance.

Talk to an AI subject who escalates, goes quiet, and tests you the way a real person in crisis does. Voice or text, in real time.

  • Realistic subjects: armed, suicidal, in crisis
  • Voice or text, in real time
  • Scored on the stairway, turn by turn
Each exercise opens with a brief on the subject, then a live voice call.

03 — Instructor view

Review every exercise before the next class.

Each finished exercise lands in your review inbox with the transcript and the AI's read of it. Confirm or correct the analysis, add a note, and the trainee sees it in the app. The roster shows who is keeping up and who needs you.

  • One inbox for every submission
  • AI analysis you confirm or correct
  • Feedback goes straight back to the trainee
The review inbox: transcript, AI analysis and your call, in one place.

Be ready before the line opens.

Run a scenario yourself in a few minutes, or talk to us about bringing EmpatiQ to your team or course.

Start free · Or we'll tailor a demo to your unit

Also exploreFor police departmentsRansomware negotiationConversation Analysis